Hotel Pod Różą

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Hotel Pod Różą > FAQ

FAQ

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Hotel stay

General information

What are the check-in and check-out times?

Check-in starts from 2:00 PM, and check-out is by 12:00 PM. Upon guest request, we offer the option of early check-in or late check-out (subject to availability).

What distinguishes Hotel Pod Różą?

It is a boutique hotel with a unique character, combining Renaissance heritage with modern luxury. Every detail – from the architecture to the service – has been designed with the most demanding Guests in mind.

Does the hotel offer personalized service?

Yes, our concierge team is at the Guests' disposal, assisting with organizing your stay, making reservations, and providing individual experiences in Krakow.

How can I make a reservation?

Reservations can be made through our website, by phone, or directly with the hotel reception.

Is smoking allowed in the hotel?

No, the hotel has a strict no-smoking policy for tobacco products.

Room

Can I order special occasion amenities to my room, such as wine, flowers, or chocolates?

Yes, we can prepare amenities such as wine, flowers, and chocolates for you. Please contact the hotel reception to arrange the details and payment method.

Is there a hairdryer in the bathroom?

Yes, every bathroom is equipped with a hairdryer, a scale, a set of towels, a bathrobe, slippers, and L’Occitane toiletries.

Which room types have bathtubs?

Bathtubs are available in all upgraded rooms (Junior Suite, Apartment, Luxury Apartment) and in select Single, Twin, and Double Deluxe rooms.

Stay with family

Is the hotel family and child-friendly?

Of course – we offer comfortable solutions for families while maintaining the hotel's intimate and peaceful atmosphere.

People with reduced mobility

Is the hotel accessible to guests with reduced mobility?

Yes, we provide facilities to ensure a comfortable stay for all our guests.

Pets

Are pets accepted?

We are pleased to welcome guests traveling with their pets. Please contact us in advance so we can prepare for your stay.

Additional services

Do you provide laundry services?

Yes, we offer laundry and ironing services for our guests at an additional charge.

Can I order a horse-drawn carriage, flowers, or a taxi?

Yes. Our staff will be happy to assist and advise you. Please contact the hotel reception.

Can I use a hotel computer?

Unfortunately not. The hotel does not provide computers for guest use.

Restaurant

General information

Is the restaurant available to outside guests?

Yes, the restaurant is open to all guests looking for exceptional culinary experiences.

Is a table reservation necessary?

We recommend booking in advance, especially on weekends, holidays, and during special events. This allows us to ensure the best seating and comfortable service for you.

How can I make a reservation?

You can make a reservation

by phone: +48 12 424 33 81
by email: podroza-restaurant@hotel.com.pl

or via a message on our social media restaurant_podroza

Can I book a table for a larger group?

Yes, we organize family gatherings, business meetings, and special celebrations. Please contact us in advance for larger groups.

Is there a menu available for guests with food allergies?

We are happy to adjust our menu to individual dietary preferences, including vegetarian, vegan, and gluten-free options.

Is breakfast served?

Yes, breakfast is served in an elegant buffet style and à la carte daily from 7:00 AM to 10:30 AM.

Is room service available?

Yes, we offer discreet and comfortable room service.

Is there a bar in the hotel?

Yes, guests can enjoy our elegant bar space daily from 12:00 PM to 11:00 PM.

Where and at what times is the tasting lunch served?

The tasting lunch is served at Pod Różą Restaurant. We invite you daily from 12:00 PM to 4:00 PM.

Recommended restaurants in Krakow

We recommend:

Restauracja 3 Rybki is an elegant restaurant located in the Stary Hotel at 5 Szczepańska Street. It is a 4-minute walk from Hotel Pod Różą. They serve European cuisine with a strong emphasis on modern Polish dishes.

Opening hours: Mon. - Sun. / 12:00 PM - 11:00 PM
Tel: +48 12 384 08 01
Restauracja 3 Rybki

Restauracja Copernicus – located in the Copernicus Hotel at 16 Kanonicza Street. It is a 10-minute walk from Hotel Pod Różą. The Head Chef – Marcin Filipkiewicz, presents traditional Polish court cuisine.

Opening hours: Mon. - Sun. / 12:00 PM - 11:00 PM
Tel: +48 12 424 34 21
Restauracja Copernicus

Pod Różą Restaurant

What kind of cuisine does Pod Różą Restaurant serve?

Our menu combines traditional flavors with a modern approach to cuisine, based on fresh, high-quality ingredients.

Is the menu seasonal?

Yes, we regularly update our menu, utilizing seasonal products and the chef's inspirations.

Are vegetarian or vegan options available?

Yes, our menu includes options for guests who prefer vegetarian and vegan cuisine.

Does the restaurant offer gluten-free dishes?

Yes, selected dishes can be prepared in a gluten-free version. Please inform our staff about any allergies or dietary preferences.

Will children find something for themselves?

Of course – we have prepared dishes suitable for our youngest guests as well.

What are the restaurant's opening hours?

Current opening hours are available on our social media profiles and our website.

Where is Pod Różą Restaurant located?

The restaurant is conveniently located in the city center at 14 Floriańska Street.

Is there parking nearby?

Unfortunately no, the restaurant does not have its own parking.

Can I bring a dog?

Yes, we welcome guests with their four-legged friends.

Does the restaurant offer gift vouchers?

Yes, it is possible to purchase gift vouchers.

Can I order takeout?

Yes, selected dishes are also available for takeout.

Can I pay by card?

Yes, we accept both card and cash payments.

Wellness & Spa

As a hotel guest, can I use the wellness & spa area for free?

Yes, the complimentary wellness & spa area includes a horizontal shower, Vichy shower, cardio zone with treadmills, stationary bikes, and an elliptical trainer, as well as Finnish and steam saunas and hot stones. Massages, Sodashi treatments, and Hammam are available for an additional fee.

What are the opening hours of the Wellness & Spa?

We are open from 9:00 AM to 9:00 PM.

Is there a swimming pool in the hotel?

We do not have a swimming pool, but we offer cold water plunge basins to cool down after using the sauna.

Is it necessary to book Spa treatments in advance?

Yes, we recommend booking in advance to ensure a convenient time and full comfort during your visit.

How can I book a treatment?

You can make a reservation

by phone: +48 12 424 33 40
by email: spa.roza@hotel.com.pl

or directly at the SPA reception.

How early should I arrive before my treatment?

Please arrive about 10–15 minutes early to calmly prepare for your visit and relax before your treatment.

Can I cancel a reservation?

Yes, but please inform us in advance if your plans change.

What treatments does the SPA offer?

We offer a wide selection of relaxation treatments, skincare, and rituals for the face and body.

Are massages for couples available?

Yes, it is possible to book treatments, but they will take place in two separate rooms.

Does the SPA offer services for men?

Yes, we have also prepared skincare and relaxation treatments dedicated to men.

Can I buy a SPA voucher?

Yes, we offer elegant gift vouchers for selected treatments or for any amount.

Does the SPA have a sauna?

Yes, guests can use our relaxation area, which includes a Finnish sauna and a steam sauna.

Can non-hotel guests use the SPA?

Yes, we welcome both hotel guests and visitors from outside.

Is there a special dress code?

We provide towels, bathrobes, and disposable accessories needed for treatments on-site.

Are there any contraindications for treatments?

In case of pregnancy, health issues, or allergies, please inform the SPA staff in advance.

Can children use the SPA area?

Selected services are available for younger guests under the supervision of parents or guardians.

Conferences & events

Is there a conference room in the hotel?

Yes, the hotel has a conference room available.

Can I organize a party or an event?

Yes, we offer the possibility to organize intimate parties, company dinners, anniversaries, and other events.

Parking, location, transfer

Does the hotel offer parking?

Due to its location in the historic city center, the hotel does not have its own parking. The hotel collaborates with a nearby parking facility and offers a valet service.

Where is the hotel located?

Hotel Pod Różą is the oldest hotel in Krakow, located at the prestigious 14 Floriańska Street, just a few steps from the Main Market Square.

Does the hotel organize transfers?

Yes, upon guest request, we organize comfortable transfers to any location. We offer transfers to/from Krakow Airport (Balice). The cost of a one-way transfer starts from 180 PLN. To make a reservation or get a quote, please contact the hotel reception.

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